When A Rude Patient Disrespects Your Staff

By John H. McCord, DPM | 23,482 reads | 3 comments | 11/03/2003

I have a rule for my staff. If any of them treats a patient with disrespect, that employee is immediately terminated. I have the same rule for my patients regarding their treatment of my staff. Recently, a young, new receptionist came to me upset about something. She told me one of our patients called about his appointment and when she asked him to hold so she could check the time, he called her a “dumb b----” and hung up. I looked at the man’s chart and noted he had been disrespectful to the female staff on other occasions. I called Mr. Jones. “Hank, this is Dr. McCord.

Pertinent Roundtable Insights On Indications For Orthotic Management

Guest Clinical Editor: Ronald Valmassy, DPM | 14,957 reads | 0 comments | 06/03/2008

Choosing the most effective type of orthotic device for a given condition can be tricky as one must consider factors that include materials, potential modifications and cost. Accordingly, the panelists discuss possible indications for OTC orthoses, conditions that are particularly challenging to treat with orthotics and the role of functional foot orthoses in managing bunion deformities.

A Guide To Perioperative Management Of The Rheumatoid Patient

Allen Jacobs, DPM, FACFAS | 34,069 reads | 0 comments | 08/19/2010

Reportedly 64 percent of infections that occur in patients with RA occur in the foot and ankle. In order to minimize the risks of infection and other potential complications with podiatric surgery in this patient population, this author reviews the literature and offers insights on whether medications for RA should be withdrawn, continued or modified during the perioperative period.

Issues And Answers On Improving Staff Morale And Efficiency

By Lynn Homisak, PRT | 8,856 reads | 0 comments | 12/03/2004

   As songwriter Henry Kaiser put it, “Problems are only opportunities in work clothes.” I can attest to this truth of this statement. As a podiatric medical assistant and consultant, I frequently lecture at meetings and speak to doctors and assistants all over the country. My mission is to help create a better work dynamic between doctors and assistants. With this in mind, let us consider some common questions that come up at meetings.    Q: I am not having any luck training my staff.

What You Should Know About Firing Office Staff

Stephanie Wasek, Special Projects Editor | 9,785 reads | 0 comments | 06/22/2011

Terminating an employee is never pleasant but you can ease the transition and safeguard your practice in the process. This author speaks to practice management experts about recognizing significant offenses, the best methods of letting employees go and how to protect yourself from potential legal issues.

Why Your Practice’s Financial Success Is Tied To Staff Performance

Lynn Homisak PRT | 4,374 reads | 2 comments | 05/01/2012

In a recent article, George Taylor writes that he considers an engaged employee “an economic engine for your practice.”1 He makes a lot of interesting points that mirror ideas I firmly adhere to and advocate. That is, there is an undeniable link between well-trained, satisfied employees and the financial success of a practice.

I wonder: if staff had CPT codes hung around their necks, making it easier for doctors to measure their productivity, would their efforts be more acknowledged and appreciated?

Managing Office Staff: What Podiatry Can Learn From The Airline Industry

Lynn Homisak, PRT | 11,120 reads | 1 comments | 11/22/2011

Some might argue right out of the gate that running a practice the way the airline industry runs their airlines might be a downright disaster, especially in the area of time management. I might have once agreed as I have had my share of delays.

How A Positive Attitude At The Top Can Spur Staff Productivity

Lynn Homisak PRT | 3,643 reads | 0 comments | 11/08/2012

It is no secret that the attitude of one’s practice starts at the top with the doctor(s) and trickles down to staff. If the doctor walks into the office in high spirits, smiling and ready to take on the day, that positive energy transfers to his or her staff and then of course, to the patients. On the other hand, a grumpy entrance has a negative spiral down effect. Douglas McGregor (1906-1964), a social psychologist, defined two different models of management and how they can affect productivity outcomes.

Why Time Management Is Crucial During Residency

Camille Ryans, DPM | 4,686 reads | 0 comments | 06/21/2011

Upon entering into a residency program, the idea of two to four years of additional training may seem like a long time, especially after completing 20 years or more of schooling from kindergarten to the conclusion of podiatry school. However, it does not take long to realize that time spent in residency, although substantial, seems to elapse quickly. Accordingly, efficiency is a necessity in order to make the most of your residency.

Ramping Up Our Knowledge Of Pain Management

Stephen Barrett DPM FACFAS | 4,808 reads | 1 comments | 03/13/2012

No matter what surgical procedure or even rudimentary treatment you offer, the patient outcome is only as good as what the patient “thinks” about the result. You know what I’m talking about. You just did an incredible piece of work, the foot looks great and you’re ready to send off the X-rays for inclusion in the next edition of McGlamry’s Comprehensive Textbook of Foot Surgery.

Suddenly, the air gets sucked out of your chest faster than it takes to blink and the patient says: “I don’t think it looks that good, Doctor!”