I have a rule for my staff. If any of them treats a patient with disrespect, that employee is immediately terminated. I have the same rule for my patients regarding their treatment of my staff. Recently, a young, new receptionist came to me upset about something. She told me one of our patients called about his appointment and when she asked him to hold so she could check the time, he called her a “dumb b----” and hung up. I looked at the man’s chart and noted he had been disrespectful to the female staff on other occasions. I called Mr. Jones. “Hank, this is Dr. McCord.