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Keys To Hiring Great Office Staff

Danielle Chicano, Editorial Associate | 9,754 reads | 0 comments | 09/26/2013

In a busy podiatric practice, a lot is riding on finding staff who are the best fit with the doctor, patients and fellow staff. Accordingly, this author gets insights from podiatrists and a practice management consultant on successful hiring techniques, including what to ask and what to avoid in interviews, and recognizing red flags in potential employees.

How Do You Motivate Office Staff?

Lynn Homisak, PRT | 7,446 reads | 0 comments | 06/26/2013

Motivating your employees is not always as simple as writing a check or a form letter thanking them for their service. This author draws on real-life scenarios to present the most effective ways of encouraging staff to perform to the best of their abilities, and provides advice on avoiding the inherent pitfalls.

Why You Should Consider The Use Of Supplements In The Management Of Diabetic Neuropathy

Allen Jacobs DPM FACFAS | 11,296 reads | 1 comments | 06/17/2014

Supplements have proven useful for improved management of diabetes and diabetes-related complications such as neuropathy, wounds, cardiovascular complications, renal complications and ophthalmic complications.

Kick The ‘Revolving Door’ Habit By Hiring Staff Who Will Flourish

Lynn Homisak PRT | 2,389 reads | 0 comments | 12/12/2013

Do you know what the cost of turnover is to your practice? If you calculate this, you probably wouldn’t be so quick to hire people just to fill a role without truly vetting their background, skills, strengths and weaknesses … or having a real conversation with them to learn more about their personality and attitude. That is where the problems start: with improperly conducted interviews.

Clearing The Path To Better Doctor-Staff Communication

Lynn Homisak PRT | 5,265 reads | 2 comments | 09/11/2013

My husband visited his chiropractor last week and relayed his interesting, yet not uncommon, experience.

Reignite Staff Commitment To Bring In New Patients

Patrick DeHeer DPM FACFAS | 5,453 reads | 1 comments | 09/18/2013

You are losing money every month. New patients who could become part of your practice are slipping through the cracks simply because your staff is not fully engaged. New patients are the lifeblood to any practice. Without a steady stream of new patients, a practice will wither and die.

There is a very simple test you can use with your staff to compare your new patient ceiling to your current monthly new patient average. This is called the check test.

‘WHAT Did My Staff Person Say On The Phone?’

Lynn Homisak PRT | 2,898 reads | 1 comments | 07/11/2013

Have you ever heard something your staff person said on the phone that you wish you hadn’t? It amazes me that even though doctors willingly hand over their phone, such a critical practice tool, to their staff, they do so without making proper phone etiquette training a mandatory requirement for the job. Sure, everyone is familiar with answering the phone but that doesn’t mean they are qualified to do so.

Addressing Retrocalcaneal Exostosis Pain With Friction Management

Larry Huppin DPM | 3,586 reads | 0 comments | 08/29/2013

I recently had a patient in my office who had a complaint of posterior heel pain when wearing several different pairs of dress shoes. He had a fairly large retrocalcaneal exostosis on the right calcaneus at the proximal aspect of the posterior calcaneus.

There are obviously a number of ways to address the retrocalcaneal exostosis. Our primary goals are to reduce pressure and reduce friction. Reducing pressure in this area is always a little tough without changing shoes. Although you can attempt to stretch shoes in this area, it is usually not particularly effective.

Could Some Of Your Office Staff Work From Home?

Lynn Homisak PRT | 3,461 reads | 0 comments | 03/12/2013

Dr. Donna’s billing person, Marilyn, has been with the practice for about eight years. Marilyn is a hard worker and has never given the doctor any reason to think she slouches on the job. Her job description is limited to billing and she does her work efficiently, in a timely manner and without complaints.

A Guide To Pain Management In Wound Care

Kazu Suzuki, DPM, CWS | 12,499 reads | 0 comments | 10/26/2012

These panelists discuss identifying the etiology of pain in patients with wounds and share their perspectives on various treatment modalities ranging from nonsteroidal anti-inflammatory drugs (NSAIDs) to the use of regional nerve blocks before surgery.