‘WHAT Did My Staff Person Say On The Phone?’

Lynn Homisak PRT
7/11/13 | 1979 reads | 1 comments
Have you ever heard something your staff person said on the phone that you wish you hadn’t? It amazes me that even though doctors willingly hand over their phone, such a critical practice tool, to their staff, they do so without making proper phone etiquette training a mandatory requirement for the job. Sure, everyone is familiar with answering the phone but that doesn’t mean they are qualified to do so. Read More.

What’s Stopping You From Conducting Employee Performance Reviews?

Lynn Homisak PRT
6/11/13 | 1322 reads | 0 comments
I am surprised at how many doctors do not conduct performance reviews. I am not surprised that these are the same doctors who struggle with low employee performance or poor behavior. Read More.

Remembering ‘Whatshisname’ When Treating Recurring Patients

Lynn Homisak PRT
5/10/13 | 1703 reads | 1 comments
Has this ever happened to you? You run into one of your patients outside the office and of course when you see him, you know who he is but his name temporarily escapes you. As he walks up to greet you, he confidently says, “Hello, Dr. Smith!” Although your brain goes into overdrive trying to search for a more personal response, the best you can do is, “Well, hi there … nice to see you.” Read More.

Treating The Symptoms And Consequences Of Poor Office Scheduling

Lynn Homisak PRT
4/12/13 | 2639 reads | 0 comments
Delayed schedule. Irritated patients. Late workdays. Costly overtime. Disgruntled staff. Stress. You don’t have to be Sherlock Holmes to figure out that something is wrong. All these signs are the classic symptoms of poor scheduling but that is only one diagnosis. Sure, patients expect backups … occasionally. However, when waiting becomes a repeat performance with no effort to fix it, all that good customer service your practice offers to romance your patients goes out the door along with the patient. Read More.

Could Some Of Your Office Staff Work From Home?

Lynn Homisak PRT
3/12/13 | 2558 reads | 0 comments
Dr. Donna’s billing person, Marilyn, has been with the practice for about eight years. Marilyn is a hard worker and has never given the doctor any reason to think she slouches on the job. Her job description is limited to billing and she does her work efficiently, in a timely manner and without complaints. Read More.

Does Man’s Best Friend Have A Place In Your Waiting Room?

Lynn Homisak PRT
2/11/13 | 2961 reads | 6 comments
What do dogs and feet have in common? Of course, there is the familiar whimsical reference (to feet) that has our patients complaining, “My dogs are barking.” Is that enough of a reason to believe that our four-legged friends belong in a podiatric medical office? Read More.

Establishing SMART Goals For 2013 And Beyond

Lynn Homisak PRT
12/11/12 | 2085 reads | 0 comments
When I think of direction, I am reminded of the story of Alice in Wonderland. If you recall, during her travels she arrived at a fork in the road. She stopped and looked around but didn’t know which way to continue. “What road do I take?” she asked Cheshire Cat, who happened to be sitting in a nearby tree. “Well,” said the Cat, “That all depends. Where is it that you want to end up?” “I don’t know,” replied Alice, to which the Cat responded, “Then it really doesn’t matter what road you choose.” Read More.

How A Positive Attitude At The Top Can Spur Staff Productivity

Lynn Homisak PRT
11/8/12 | 2643 reads | 0 comments
It is no secret that the attitude of one’s practice starts at the top with the doctor(s) and trickles down to staff. If the doctor walks into the office in high spirits, smiling and ready to take on the day, that positive energy transfers to his or her staff and then of course, to the patients. On the other hand, a grumpy entrance has a negative spiral down effect. Douglas McGregor (1906-1964), a social psychologist, defined two different models of management and how they can affect productivity outcomes. Read More.

What You Should Know About Employee Classifications

Lynn Homisak PRT
10/12/12 | 2791 reads | 0 comments
Too often, I find there is a huge misunderstanding about employee wage classification. Accordingly, this month’s blog provides a very narrow look into Fair Labor Standards Act (FLSA) rules that affect you as an employer. Compliance with the FLSA is something you should take seriously. In 2008, the Department of Labor recovered $220 million in back wages and employees are filing a record number of lawsuits under state and federal wage and hour laws. Read More.