What Should You Expect From Your Employees?

Lynn Homisak PRT
4/9/14 | 527 reads | 0 comments
I have had a number of requests for me to discuss the qualities that define an exceptional staff person. The following is an excerpt taken from our SOS Employee Manual and clearly outlines employees’ behavioral expectations. Feel free to include it as part of your handbook. Accountability and responsibility. These qualities manifest in punctuality, performing duties in a consistent and efficient manner, an “I can” attitude, paying close attention to detail and following through on all given tasks. Doing things well is a step toward doing things better. Read More.

Make No Mistake: Mistakes Happen

Lynn Homisak PRT
3/7/14 | 992 reads | 0 comments
Yes, mistakes do and will happen. But did you ever stop to think why? Is one type of person more likely than another to make mistakes or is it due to lack of focus, little attention to detail, distractions, too much to do or absent direction? Perhaps the mistake is the result of procrastination and the subsequent push to get everything done in a self-inflicted timeframe. Read More.

Do You Need An Office Manager?

Lynn Homisak PRT
2/12/14 | 1309 reads | 0 comments
Have you thought about adding an office manager to your practice? Take this quiz. 1. Is there ongoing friction between your front desk and back office staff? 2. Are you often bothered by staff complaints regarding co-worker personality issues? 3. Do the staff interrupt you with questions during patient care? 4. Do you avoid conducting annual performance evaluations or monitoring staff productivity? 5. Are you concerned that staff might not be handling phone conversations with patients as properly as they should be? Read More.

Getting Staff Buy-In On Great Ideas For Your Practice

Lynn Homisak PRT
1/9/14 | 1504 reads | 2 comments
“2014 … the Year of the _________.” If you Google it, you will find a wide range of suggested fill-in-the-blanks from “horse” to “family farming” and everything in between. Read More.

Kick The ‘Revolving Door’ Habit By Hiring Staff Who Will Flourish

Lynn Homisak PRT
12/12/13 | 1055 reads | 0 comments
Do you know what the cost of turnover is to your practice? If you calculate this, you probably wouldn’t be so quick to hire people just to fill a role without truly vetting their background, skills, strengths and weaknesses … or having a real conversation with them to learn more about their personality and attitude. That is where the problems start: with improperly conducted interviews. Read More.

Preventing Embezzlement In Your Office

Lynn Homisak PRT
11/14/13 | 1704 reads | 0 comments
I generally don’t get twisted up about the many office troubles I see. I acknowledge them, analyze them and help fix them. What I have noticed, however, is that every so often, the topic of embezzlement resurfaces, typically after another victim comes forward to tell his or her story. Read More.

Before Treating Their Feet, Try Walking In Their Shoes

Lynn Homisak PRT
10/17/13 | 2303 reads | 0 comments
Don’t your patients deserve an excellent treatment experience? Here are a few examples of providing an optimal environment for patients from the first moment they contact the office. On the phone. A unique thing happened to me the other day when I called a doctor’s office to make an appointment. I was a potential new patient; that should make me pretty special to them, don’t you think? “I’m sorry,” said the receptionist, “Dr. Mightierthanthou cannot see you until December 30th.” Read More.

Clearing The Path To Better Doctor-Staff Communication

Lynn Homisak PRT
9/11/13 | 3919 reads | 2 comments
My husband visited his chiropractor last week and relayed his interesting, yet not uncommon, experience. Read More.

How To Convert Wasted Time Into Saved Time

Lynn Homisak PRT
8/6/13 | 1723 reads | 0 comments
Have you ever thought about how some things you do waste instead of save your precious time? Sometimes, these disruptors are so commonplace that they happen without us even realizing it and yet they manage to mismanage our time and reek of inefficiency. I read that the average employee works for just 11 minutes before being distracted. Eleven minutes? It is no wonder we struggle to get things done. The following are just a couple of time-squandering culprits. How many do you recognize? Read More.