How Much Should You Be Paying Your Podiatric Medical Assistants?

Lynn Homisak PRT
7/3/14 | 696 reads | 0 comments
I’d like to share with you a two-part question that both staff and doctors ask me frequently (maybe you’re even one of the ones who have approached me): What is the “going rate” average salary for a podiatric medical assistant and is there a salary “cap” for what an assistant should be earning? As long as the podiatric medical assistant’s scope of practice remains undefined, training remains on the job and marginal at best, and tasks delegated to staff vary from office to office, determining an average “going rate” salary will continue to be a challenge in our profession. Read More.

Twenty-Four Things You Should Know About Managing Your Practice Before I Die

Lynn Homisak PRT
6/5/14 | 910 reads | 0 comments
Before we start, let me put this right out there. I have zero plans to leave this earth anytime soon. Read More.

Does Making Patients Wait Come At A Price?

Lynn Homisak PRT
5/6/14 | 634 reads | 2 comments
How long do patients (typically) wait in your office? Fifteen minutes? Thirty? Sixty? Two hours? I say typically because there are times when we get knocked off our schedule. Sometimes the doctor (through no fault of his or her own) returns from surgery late. Sometimes an in-office emergency arises that requires immediate attention. Patients understand these extenuating circumstances. Read More.

What Should You Expect From Your Employees?

Lynn Homisak PRT
4/9/14 | 912 reads | 0 comments
I have had a number of requests for me to discuss the qualities that define an exceptional staff person. The following is an excerpt taken from our SOS Employee Manual and clearly outlines employees’ behavioral expectations. Feel free to include it as part of your handbook. Accountability and responsibility. These qualities manifest in punctuality, performing duties in a consistent and efficient manner, an “I can” attitude, paying close attention to detail and following through on all given tasks. Doing things well is a step toward doing things better. Read More.

Make No Mistake: Mistakes Happen

Lynn Homisak PRT
3/7/14 | 1246 reads | 0 comments
Yes, mistakes do and will happen. But did you ever stop to think why? Is one type of person more likely than another to make mistakes or is it due to lack of focus, little attention to detail, distractions, too much to do or absent direction? Perhaps the mistake is the result of procrastination and the subsequent push to get everything done in a self-inflicted timeframe. Read More.

Do You Need An Office Manager?

Lynn Homisak PRT
2/12/14 | 1455 reads | 0 comments
Have you thought about adding an office manager to your practice? Take this quiz. 1. Is there ongoing friction between your front desk and back office staff? 2. Are you often bothered by staff complaints regarding co-worker personality issues? 3. Do the staff interrupt you with questions during patient care? 4. Do you avoid conducting annual performance evaluations or monitoring staff productivity? 5. Are you concerned that staff might not be handling phone conversations with patients as properly as they should be? Read More.

Getting Staff Buy-In On Great Ideas For Your Practice

Lynn Homisak PRT
1/9/14 | 1650 reads | 2 comments
“2014 … the Year of the _________.” If you Google it, you will find a wide range of suggested fill-in-the-blanks from “horse” to “family farming” and everything in between. Read More.

Kick The ‘Revolving Door’ Habit By Hiring Staff Who Will Flourish

Lynn Homisak PRT
12/12/13 | 1291 reads | 0 comments
Do you know what the cost of turnover is to your practice? If you calculate this, you probably wouldn’t be so quick to hire people just to fill a role without truly vetting their background, skills, strengths and weaknesses … or having a real conversation with them to learn more about their personality and attitude. That is where the problems start: with improperly conducted interviews. Read More.

Preventing Embezzlement In Your Office

Lynn Homisak PRT
11/14/13 | 1858 reads | 0 comments
I generally don’t get twisted up about the many office troubles I see. I acknowledge them, analyze them and help fix them. What I have noticed, however, is that every so often, the topic of embezzlement resurfaces, typically after another victim comes forward to tell his or her story. Read More.