Are You Really Listening To Your Staff?

Lynn Homisak PRT
9/5/14 | 270 reads | 0 comments
Truth … I enjoy my work. Part of that is because it offers the opportunity to meet and speak with hundreds of doctors and staff who are fresh out of school, decades in practice and everywhere in between. This happens sometimes in person in their offices and at seminars; other times during phone conferences, emails or webinars. Regardless of our surroundings, typically, the same combination of speaking and listening takes place. It’s called communication. Everyone likes to be heard, but the question is: how well do you listen? Read More.

How To Be ‘Management Smart’ To Improve Your Practice

Lynn Homisak PRT
8/5/14 | 466 reads | 0 comments
I have not met a doctor yet who wanted to work harder, not smarter. Now more than ever before, we need to be more resourceful. It is necessary to find better ways to pinch our pennies, cut our overhead, eliminate unnecessary spending, operate more efficiently and better manage cash, staff, time, systems and marketing. It is time to reassess and think positively at the same time. Necessary changes can lead to innovative ideas, which lead to renewed, more effective efficiencies. Keep an open mind and read on for some simple tactics. Cash Flow Management Read More.

How Much Should You Be Paying Your Podiatric Medical Assistants?

Lynn Homisak PRT
7/3/14 | 923 reads | 0 comments
I’d like to share with you a two-part question that both staff and doctors ask me frequently (maybe you’re even one of the ones who have approached me): What is the “going rate” average salary for a podiatric medical assistant and is there a salary “cap” for what an assistant should be earning? As long as the podiatric medical assistant’s scope of practice remains undefined, training remains on the job and marginal at best, and tasks delegated to staff vary from office to office, determining an average “going rate” salary will continue to be a challenge in our profession. Read More.

Twenty-Four Things You Should Know About Managing Your Practice Before I Die

Lynn Homisak PRT
6/5/14 | 1122 reads | 0 comments
Before we start, let me put this right out there. I have zero plans to leave this earth anytime soon. Read More.

Does Making Patients Wait Come At A Price?

Lynn Homisak PRT
5/6/14 | 769 reads | 2 comments
How long do patients (typically) wait in your office? Fifteen minutes? Thirty? Sixty? Two hours? I say typically because there are times when we get knocked off our schedule. Sometimes the doctor (through no fault of his or her own) returns from surgery late. Sometimes an in-office emergency arises that requires immediate attention. Patients understand these extenuating circumstances. Read More.

What Should You Expect From Your Employees?

Lynn Homisak PRT
4/9/14 | 1150 reads | 0 comments
I have had a number of requests for me to discuss the qualities that define an exceptional staff person. The following is an excerpt taken from our SOS Employee Manual and clearly outlines employees’ behavioral expectations. Feel free to include it as part of your handbook. Accountability and responsibility. These qualities manifest in punctuality, performing duties in a consistent and efficient manner, an “I can” attitude, paying close attention to detail and following through on all given tasks. Doing things well is a step toward doing things better. Read More.

Make No Mistake: Mistakes Happen

Lynn Homisak PRT
3/7/14 | 1399 reads | 0 comments
Yes, mistakes do and will happen. But did you ever stop to think why? Is one type of person more likely than another to make mistakes or is it due to lack of focus, little attention to detail, distractions, too much to do or absent direction? Perhaps the mistake is the result of procrastination and the subsequent push to get everything done in a self-inflicted timeframe. Read More.

Do You Need An Office Manager?

Lynn Homisak PRT
2/12/14 | 1568 reads | 0 comments
Have you thought about adding an office manager to your practice? Take this quiz. 1. Is there ongoing friction between your front desk and back office staff? 2. Are you often bothered by staff complaints regarding co-worker personality issues? 3. Do the staff interrupt you with questions during patient care? 4. Do you avoid conducting annual performance evaluations or monitoring staff productivity? 5. Are you concerned that staff might not be handling phone conversations with patients as properly as they should be? Read More.

Getting Staff Buy-In On Great Ideas For Your Practice

Lynn Homisak PRT
1/9/14 | 1760 reads | 2 comments
“2014 … the Year of the _________.” If you Google it, you will find a wide range of suggested fill-in-the-blanks from “horse” to “family farming” and everything in between. Read More.