Secrets To Obtaining 100 Percent Patient Satisfaction

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Keeping your staff motivated, educated and appreciated is essential to facilitating strong patient satisfaction.
A little extra time and effort can go a long way in bolstering satisfaction among your current patients and increasing the number of new patient referrals to your practice, according to the author.
By Kristin Titko, DPM

    Your survey should have questions for every part of your office experience, from the person who answers the phone at your office to the front desk receptionist to cleanliness to the check-in and checkout processes. The survey should also evaluate whether you are explaining conditions well to patients in a tone that is easily understood and whether you are answering all of their questions. Your patients do not want to feel rushed. They want to feel that they are cared for and respected.

    Hand out surveys every six months and compare and review answers. If the same negative responses show up on survey after survey, it is time to reevaluate these drawbacks and correct them.

    We all want our patients to be satisfied with their care as well as their overall experience in our office. There are multiple simple steps that one can take to improve practice efficiency and enhance patient satisfaction.

    Dr. Titko is a Trustee of the American Academy of Podiatric Practice Management. She is a Fellow of the American College of Foot and Ankle Surgeons, and is board certified by the American Board of Podiatric Surgery. Dr. Titko is certified by the American Board of Podiatric Orthopedics and Primary Podiatric Medicine in podiatric surgery, orthopedics, primary podiatric medicine and diabetic wound care.

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