Issues And Answers On Improving Staff Morale And Efficiency

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Praise goes a long way. Praising good behavior encourages the continuation of this behavior so keep those compliments coming.
In regard to dealing with insubordination, when you have a written office policy in place that has been distributed to each employee, it should be clear which behaviors are acceptable and which are unacceptable in the office.
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Author(s): 
By Lynn Homisak, PRT

Ms. Homisak is a licensed podiatric radiology technologist and has been a podiatric medical assistant for 33 years. She is a team partner and practice management consultant with Secrets of Success (SOS) Healthcare Management Solutions, LLC. Ms. Homisak is also a member of the Board of Trustees of the American Academy of Podiatric Practice Management. She has lectured nationally and internationally to both doctors and assistants on motivational and management-related staff issues, and has published numerous articles on associated topics.

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