Issues And Answers On Improving Staff Morale And Efficiency

Start Page: 26
Praise goes a long way. Praising good behavior encourages the continuation of this behavior so keep those compliments coming.
In regard to dealing with insubordination, when you have a written office policy in place that has been distributed to each employee, it should be clear which behaviors are acceptable and which are unacceptable in the office.
By Lynn Homisak, PRT

Ms. Homisak is a licensed podiatric radiology technologist and has been a podiatric medical assistant for 33 years. She is a team partner and practice management consultant with Secrets of Success (SOS) Healthcare Management Solutions, LLC. Ms. Homisak is also a member of the Board of Trustees of the American Academy of Podiatric Practice Management. She has lectured nationally and internationally to both doctors and assistants on motivational and management-related staff issues, and has published numerous articles on associated topics.

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