How To Establish And Maintain A Diabetic Shoe Program

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What Kind Of Shoes Should You Offer?

Although the diabetic shoe program is not a “pick the shoe of your choice” program, you have to be mindful that the patient will want to be comfortable with the shoe’s appearance. Obviously, you need to recommend and order a shoe that will provide patients with the most therapeutic benefit, but also keep in mind that diabetic shoes don’t do a lot of good in the closet.

The more types of shoes you can offer to your patients, the more patients will come to your office. Here are a few recommendations.

• Offer a diabetic type tennis shoe for those patients who need to exercise and walk. The New Balance 810 or the 900 is perfect. Offer both lace and velcro. The Apis shoe available through SureFit goes up to a 6E.

• Offer a Lycra type shoe for those patients with severe deformity or for those who get shoe irritation no matter what type of shoe they wear. Our favorites are Acor’s Comfort Street and Comfort Rite’s Sunrise.

• Offer a more dress type diabetic shoe for patients who must wear this type of shoe for work purposes. Apex carries a nice loafer style shoe for men and Acor has recently developed a more fashionable women’s Mary Jane.

• Offer a diabetic boot for those who must work in an environment where boots are required. The BIO 4000 from Apex and the Gentry from Comfort Rite are our most popular boots.

The authors note that the BIO 4000 from Apex (as shown above) is a popular diabetic boot for those who work in an environment where boots are required.
By Jonathan Moore, DPM, MS and Kimberly Moore, OTR

How Can You Get Started?
1) First of all, you must have a DMERC supplier number. Information on how to obtain one of these is available through your Medicare carrier. We also strongly recommend obtaining a state DME supplier number although a Medicare DME number is typically required in order to apply (see
Remember that most coverage is retroactive, so you may begin supplying shoes within weeks after you apply for a number. SureFit is another great resource when it comes to getting started with DME numbers and other aspects of the diabetic shoe program. The Web site for SureFit is
2) Develop a certificate of medical necessity that is thorough, easy to read and easy to sign. Before you can bill Medicare or Medicaid for shoes, you must provide this CMN. Be sure to check state regulations. Medicare will accept Medicaid-approved CMNs, but Medicaid will not always accept Medicare’s recommended CMN.
3) Select the shoes you wish to carry (see “What Kind Of Shoes Should You Offer?” below) and then contact those companies for a display packet. There may be a cost involved, but having sample shoes and educational literature in your office is well worth the investment.
4) Get the word out. Let your diabetic patients know you are now a certified supplier of diabetic shoes. Educate the primary care doctors in your area regarding the benefits of therapeutic shoes. Purchase a mailing list from the American Diabetes Association of diabetics in your area. Use your traditional media outlets such as newspaper ads and radio. However, don’t go overboard as you want to avoid being perceived as more of a salesperson than a doctor. Get your staff involved. Remember, a “shoe-informed” back office assistant will make a huge difference in the success of this program.

Make Your CMN Stand Out
The CMN form is critical for your success in the diabetic shoe program. Despite that fact that your patient’s primary doctor may not have looked at your patient’s feet in 20 years, he or she can still refuse to sign the form. If the primary doctor is well educated and well informed about risk factors among diabetic patients, he or she will gladly sign it.
Here are some things you must convey to your referring primary doctors about diabetic shoes.
• Let them know you are doing an actual diabetic exam on these patients to determine if they qualify for shoes. Pharmacies, DME companies, etc., do not do diabetic foot examinations.
• Write down or call and tell the doctor the results of your exam.
• Make the primary doctor aware of the components of the diabetic shoe. Emphasize for example that the shoe is an extra-depth shoe with a multilaminar insole. Also make sure the PCP is aware that you are not dispensing a $20 shoe.
• Let the signing doctor know that the patient is involved in your unique comprehensive diabetic foot program that includes diabetic shoes. Make him or her aware that you will be following up with the patients to see if the shoes you dispensed are accomplishing the desired effect.
• Develop a risk classification for your patients that will allow the signing physician to know what diabetic risk category the patient is in. The University of Texas diabetic foot risk classification is perfect for this. (See
• Make your CMN unique to your practice. Put some handwritten notes on your CMN or insert some information on how proper shoes can lower the risk of amputation. Whatever you do, make sure your CMN looks professional and ensure that it does not look a pharmacy or DME company CMN.

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Anonymoussays: August 17, 2009 at 1:38 pm

Our most common complaints from patients is how bad their podiatrist fit them for diabetic shoes. If fact the podiatrist never did any measuring. The receptionist make the measurements. Then the podiatrists have the audacity the not except a return for poor fitting shoes. I have heard this countless times. This is why us "not as qualified" (ridiculous) pedorthists stay so busy with the therapeutic shoe bill.

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Anonymoussays: August 17, 2009 at 1:39 pm

However, this is a well written article nontheless.

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Anonymoussays: August 18, 2010 at 9:03 pm

Ha! Bravo to the previous commenter!

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